Shipping & returns
Shipping Transit Times
Orders received before 1 p.m. Pacific Time (GMT-8), Monday through Friday (except on US holidays), will be processed the same day. Orders received after the 1 p.m. cutoff time will be processed the next day. If the next day is a Saturday, Sunday or US holiday, the order will be processed the next business day. We will send you an order confirmation when we process your order.
Due to the sensitivity of the products, most items are non refundable. However, if you have any concerns, issues, or questions, please contact customer service at [email protected] or call (616) 706-7653 for immediate assistance. Please note customer service hours are M-F, 10-5 and typically respond to emails within 24-72 hours.